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It is important to limit what kinds of things you allow to go down your drain in either the home or a business. Sewer lines and treatment systems are not designed to handle certain wastes. Things that can cause problems include flammables, corrosives, toxins, excessive or incompatible solids, oil, grease, and others. In many cases, the greatest risk occurs at the point of discharge – the service line through the building and out to the sewer main in the street or alley. This line belongs to the building, not the Town, so damage or clogs in it are the responsibility of the owner.
To report a sewer overflow during business hours, please call Public Works at (307) 733-3079 or the Wastewater Treatment Plant at (307) 733-4203. If you notice a sewer overflow or backup after hours or on the weekend, please call Dispatch at (307) 733-2331 and the proper Public Works team will be notified. Please note that all lateral connections (connections going from a home or business to a sewer main) are the responsibility of the owner.
Prevention can save you money! Most sewer back-ups occur between the house and the Town's sewer main. If there is a blocked sewer service between the house and the Town's sewer main, the property owner is responsible for correcting the problem. Avoiding blockages means avoiding plumbing bills! When the blockage occurs in the Town's sewer main, the Town will correct the problem.
Flammable liquids release vapors that can travel up service lines, through dry floor drains to a source of ignition, such as a water heater, to cause an explosion. Acids can attack and destroy pipes. Toxins, along with flammables and acids, can harm the treatment plant bacteria, resulting in poorly cleaned wastewater. They can also endanger building occupants, the public or Town workers through fume exposure. Solids and grease will contribute to clogging both service lines and sewer mains to produce backups and can interfere with operations at the treatment plant. All hazardous material can be taken to the Recycling Center for proper disposal.
Normal domestic wastewater includes bathroom, kitchen, laundry and general cleaning wastewater. It should not include items like gasoline, solvents, acids, pesticides or herbicides or groundwater sump discharge which should be drained to the ground. The two biggest problem items discharged from homes are fats, oil, and grease (FOG) and "flushable" wipes.
Grease traps and interceptors are required for all new and relocated restaurants, bakeries, deli's, and anywhere that washes dishes. A grease trap (10 - 100 gallon) or an interceptor (750-1500 gallon) collects grease from a restaurant’s kitchen wastewater, preventing it from depositing in sewer piping. This also prevents sewer backups (grease build up) from happening in restaurants, which would cause the restaurant to be closed during such an event. Alternately, Best Management Practices (BMP's) may be used to limit the amount of grease released to the sewer. BMP's include scraping plates to the trash instead of using a grinder, wiping pots with paper towels before washing, screening solids from sink drains, posting signage of these requirements and ongoing employee training.
Grease Traps must be cleaned weekly unless less cleaning (frequency) may be determined upon inspection with Town staff. Interceptors must be cleaned twice a year, unless less cleaning may be determined by Town staff, when grease and solids reach 25% of the interceptor’s capacity. Records must be kept by the restaurant to show that regular inspections and cleaning were done. When pump out is required, you must select a company to completely empty the interceptor/grease trap and properly dispose of the material. Public Works Sewer staff inspects every grease trap and interceptor every year to make sure adequate cleaning is taking place. During the inspection, staff will be using this form to complete the inspection.
The most common cause of sewer gas smell is a dry water seal. Each drain contains a u-shaped pipe that traps a small amount of water to form a seal against sewer gasses rising into buildings. Drains that are seldom used can have this water evaporate over time allowing vapors to enter through the open piping. Pouring water down drains, including floor drains, can stop this problem. Non-toxic antifreeze, which is slower to evaporate, can also be used to vapor seal unused drains for longer periods. At time, sewer pipe venting located on a roof may become clogged or block (nests, bee hives, snow, etc) and this may cause sewer odor in a home or business.
A sewer backup is usually caused by material that builds up inside a sewer pipe eventually slowing and blocking the flow of wastewater. Roots often grow into older sewer pipes through small cracks. These roots form a mat that can catch material. Cooking grease will also stick to anything in contact with the wastewater and can eventually build up into large deposits. These deposits, in turn, catch other material or can break off forming “grease logs” that can block a pipe. In recent years, the use of “flushable” wipes has proven to be a big problem for sewer operations. These wipes do not dissolve in water like toilet paper does, so they often collect along with roots and grease to contribute to clogging formation both in sewer pipes and at the treatment plant.
The Town's Wastewater Plant is located 5 miles south of town near Melody Ranch.
To view our available animals, please visit Petfinder.com
Yes, annual dog and cat pet licenses are required both within Town of Jackson limits and Teton County, WY for animals 4 months and older.
Fees are $10 for spayed/neutered pets and $25 for intact pets.
You can get a license from the Teton County Animal Shelter, Jackson Town Hall, or any of the vet clinics in Teton County.
You will need to bring proof of rabies vaccination and basic contact information with you.
If, despite proper precautions, you and your pet somehow manage to part ways, a call to the Shelter at 307-733-2139 may help you to become quickly reunited. Please be prepared to: describe your pet - breed, coloration, sex, collar & tags (if any); tell where and when you had it last; and leave your name and phone number for future contact.
We also recommend notifying Teton County Dispatch at 307-733-2331 in case law enforcement or animal control is called directly to pick up the animal.
If your pet is found, it will more than likely be brought to the Shelter for safekeeping. However, this is not always the case. The Shelter also keeps track of lost and found pets that are not brought in. You can still phone in information about your pet and how you can be reached, and if someone calls saying that they found that animal the Shelter will assist in bringing the two of you together.
If your animal is brought to the shelter, there are fees associated with any impoundment. To release an impounded animal will cost $31 for the first offense, $43 for the second, $61 for the third, and $122 for any subsequent offense within a calendar year. In addition, a boarding fee of $18/night will be added after the first night. Cash, check, or credit card are all accepted.
Maybe. Please contact the Building Official.
Yes, for projects that require plan level grading permit information on slopes over 15%. See the Town of Jackson Land Development Regulations section 5.7.1 and the Grading Permit Application form for more information.
No, if you are submitting a building permit for the same project. All the information that is required by a grading permit is required as part of the building permit application.
Yes, if your project involves land disturbing activities that are not exempt per the Town of Jackson Land Development Regulations 5.7.1.D.
Prior to appearing in court, individuals seeking to contest a parking ticket may write to the Town Prosecutor by email at email@example.com or by US Postal Service to:P.O. Box 1687Jackson, WY 83001
The letter must have ATTN: Town Prosecutor in the address line. Such letter/email must be submitted to the Town Prosecutor within 14 days of the date of issuance. The following information must be included in the letter/email:
Initial Appearances for Court are held most Wednesdays at 9:00am in the Clifford P. Hansen Courthouse at 145 E. Simpson Ave. You may confirm that court is in session by calling 307-733-3932 (ext. 1165). Bring your citation and your driver’s license with you to court. You will be advised of the court’s procedures, the nature of the charges against you, and your rights at this initial appearance. You will be given an opportunity to speak with a member of the Prosecutor’s office to discuss the potential for dismissal, bond reduction, or any alternatives to paying the bond amount, such as community service or traffic school. If you plead not guilty, the matter will be set for trial at a later date.
**PLEASE SEE LINK ABOVE FOR INFORMATION REGARDING COURT OPERATIONS DURING THE COVID-19 PANDEMIC**
To watch a Town Council or Planning Commission meeting that has already happened, go to our Watch a Meeting page by clicking here (also shown below).
From there, scroll to the bottom of the page and click the "Town Council" or "Planning Commission" tab located to the right of the "Live" tab. Scroll through the list of meetings until you see the date of the meeting you are looking for. Click on that date. The video will open in a new window The meeting is organized into clickable sections by agenda items.
To search through past Town Council Meeting Minutes go to http://records.jacksonwy.gov/. This brings up the ZyLAB database.
Click on "Show all indexes."
Then click "Deselect all indexes."
Then click in the box to choose "Minutes."
In the outlines box located below the words "ZyLAB" and "Information Management Platform," enter the keyword you are searching for. Using a specific identifying word will help to narow the search.
Click on "Search."
A list of the meeting minutes will appear that contain the specific keyword. The dates can be sorted by clucking on the date header.
Click on a meeting to preview the minutes and see the keyword highlighted.
You can change your water billing information by calling (307) 733-3932 ext. 1100.
The business license application can be downloaded here.
The Business License Application Procedures can be viewed here.
A parking violation may be resolved by paying the violation fee or by contesting the violation using the procedures outlined below. Failure to pay the fee or to comply with one of the procedures to contest a violation within 14 days of the date of the violation may result in penalties as allowed under the Jackson Municipal Code, including boot immobilization of the vehicle associated with the parking violation.
Pay the Parking Violation
You may pay the parking violation fee in person, by mail, online, or by phone.
All payments must be received within 14 days of the date of violation. Payments must be for the exact amount of the fee and be made either by credit or debit card, check, money order, or cashier’s check made payable to the Town of Jackson.
Contest the Parking Violation
1. Request a Review of the Parking Violation
You may request a review of the parking violation by the Town Prosecutor by submitting a written request for review via email to firstname.lastname@example.org or mail to ATTN: Town Prosecutor, P.O. Box 1687, Jackson, WY 83001. The written request for review shall include the following information:
The request for review must be received within 14 days of the date of violation. If you initially request a review of the parking violation by the Town Prosecutor and are unable to reach a resolution, you may still arrange to contest the parking violation at a hearing by contacting the Clerk of Court within 14 days of the Town Prosecutor’s decision on review of the parking violation.
2. Contest the Parking Violation
You may arrange to contest the parking violation at a hearing by contacting the Clerk of Court at (307) 733-3932 ext. 1152 to arrange to contest the parking violation. To do so, you must contact the Clerk of Court within 14 days of the date of violation.
If you contest the parking violation, do not pay the parking violation fee until the procedures to contest it are completed. Payment made before the completion of these procedures will void them as your violation will be considered resolved.
Use our Affordable Workforce Housing calculator.
No. Fences do not require a permit, however the Town has standards for height, setbacks and materials.
For information on Short-Term Rentals, visit the Short-Term Rental Page.
Yes. In general, fences within a street setback cannot exceed 4 feet in height and fences beyond the street setback along the side and rear of the property cannot exceed 6 feet in height. Please check with the specific zone to verify height, setbacks and materials.
Anyone who conducts business within Town limits, whether you operate out of a commercial space, operate out of your residence, or live in the County but conduct business in Town limits needs a license.
Currently the town does not have standards to address food trucks and only recognizes permanent food related establishments within a physical building. The reason is that all food related business are reviewed as permanent establishments that must have water and sewer connections, bathrooms, parking and employee housing. Because these requirements are extremely costly and cumbersome for food trucks to meet, food trucks are inadvertently incapable of meeting the standards for permanent buildings.
With that being said, the Municipal Code (Chapter 5.21) allows temporary or transient merchant businesses to operate on private property for no more than 8 days within 1 calendar year and no more than 4 consecutive days. The Town Finance Department issues the merchant business license permit which would allow food trucks to operate on private property subject to the Municipal Code standards.
No. The only time and place a food truck may prep, cook and conduct business is at approved special events. Once the food truck/vehicle/equipment is legally stored it must remain in a dormant state.
Chapter 7.04 of the Municipal Code prohibits the keeping, maintaining, harboring or boarding of chickens within Town limits.
Food trucks and related vehicles/equipment may be stored on private property provided the zoning district allows it, however some zones prohibit outdoor storage. Please check with the Planning Department to verify the location you plan to store such vehicles/equipment.
Within Town limits, the only time and place food trucks may operate is at Town approved special events. In addition, the Municipal Code (Chapter 5.21) allows temporary or transient merchant businesses to operate on private property for no more than 8 days within 1 calendar year and no more than 4 consecutive days. The Town Finance Department issues the merchant business license permit which would allow food trucks to operate on private property subject to the Municipal Code standards.
Outdoor storage of boats, RVs, trailers and the like are permitted in most residential zones provided they are stored beyond the front yard setback. The front yard setback varies depending on the zone. Some zones, however, prohibit outdoor storage and require verifying with Town Planning prior to storage.
Yes. The Town allows a two types of home businesses; a home occupation and home business. Home occupation can be obtained by simply applying for a business license and putting your residence as the physical location.
Home occupations are at the residential scale for small businesses where only the person(s) residing at the residence can be employed. A home business requires a conditional use permit, which requires Town Council approval, and allows a business more in line with what would be allowed in a commercial tenant space.
Yes. Month-to-month rental is permitted. Staff recommends that when advertising the rental that you clearly state in the description that the unit can only be rented for an entire month or for 31 days or more. Advertising any other way may result in code enforcement.
Unless the banner is for a one-time grand opening, the Town Council approves all temporary signs/banners.
Answer: The Town of Jackson has an ordinance that does not allow for camping on streets, parking lots, or parking structures in town. We encourage visitors to make reservations well in advance of their trip at private or National Park campgrounds, or to camp in designated campsites on public lands outside of the town. Stick to numbered campsites and follow the guidelines in place. Be bear aware, follow leave no trace principles, and stay current on fire restrictions. If you have an RV, dump your sump at designated stations only.
Answer: Wyoming has no laws preventing the carrying of firearms “open-carry” style, meaning the firearm must be visible and not concealed. Additionally, effective 07/01/2021 the State of Wyoming now allows any U.S. resident that is legally allowed to possess firearms to carry concealed in the State without a concealed firearms permit. Wyoming also allows for concealed carry of firearms if you are a Wyoming resident for at least 6 months; or have a concealed carry permit issued in Wyoming; or if you have a concealed carry permit from a state recognized by Wyoming (see link for current list); or if you are a current sworn law enforcement officer in the United States; or if you are a qualifying retired law enforcement officer (certain restrictions apply). However, Wyoming does prohibit the carrying of firearms in the following locations: government buildings; law enforcement facilities; court houses; schools; public meetings; school sanctioned athletic events or fields; bars; and religious institutions unless approved by the person in charge of the facility. You should also check current federal laws pertaining to carrying weapons in National Parks. We recommend you contact the proper National Park authorities to confirm current regulations that might be in place.
Out-of-State concealed permit info
Answer: Jackson, being a ski destination, receives a great deal of snow each year, which challenges our public works crews with keeping the roadways open and safe for motorists to travel on. Jackson also has many streets which are very narrow and the accumulation of snow can cause the streets to become impassable and unsafe for motorists. To ensure that our roadways are free of snow the TOJ has an ordinance that requires all vehicles to be removed from the public streets and parking lots from 3:00 a.m. to 7:00 a.m. November 1 through April 15th. The TOJ does however allow parking within our parking structure located at Milward/Simpson Streets for up to 48 hours, which makes for an ideal location to park your car overnight. You can also park on private property with permission from the owner of the property.
The winter parking ban is a seasonal status change on town streets and lots that prohibits parking on the public right of way to facilitate snow removal and winter street maintenance operations. Even a few illegally parked cars slows down the snow removal or cleaning process and ultimately costs us all more money.
The winter parking ban is in effect from November 1 through April 15, from 2 a.m. until 7 a.m. of every year. The ban is in effect regardless of weather conditions.
The winter parking ban is in place because of the potential for snowfall in the region. Snow can only efficiently and cost effectively be cleared at night from lots and streets that are empty of cars. After a storm, public works crews spend up to a week hauling snow and laying gravel to keep our streets in good condition. It is neither safe nor efficient for cars to be parked on the street while this work is being completed.
Please park off of the street or in the town parking structure on Millward Avenue between the hours of 2 a.m. and 7 a.m.
Note: The parking structure has a 48 hour limit.
On days when there are snowstorms, the Town’s plow crew generally works from 2:30-7:00am and is on the streets from 3:00-7:00am or until plowing is complete. Our goal is to have all main streets plowed by business hours and to keep all the streets we maintain, plowed within 24 hours of snowstorms. Parking is restricted during winter months from 3:00-7:00am.
The Town’s Streets crew plows all public streets, alleys, and parking lots within Town limits. This includes Broadway/US Highway 89 from the Elk Refuge to High School Road, and Cache Street from Snow King north to Dairy Queen. South of High School Road and north of Dairy Queen is plowed by the Wyoming Department of Transportation (WYDOT).
In the Town of Jackson, overnight parking is prohibited from November 1 – April 15 between 3:00 and 7:00am. Parking is restricted during these winter months to ensure that plows are able to clear streets adequately. If you are leaving town for an extended time (holidays/Spring break) find suitable off-street parking to avoid ticketing and towing.
Residents are responsible for clearing sidewalks in front of their homes. For plows to remove snow as safely and efficiently as possible, streets and sidewalks must be clear of snow piles, shrubs, vehicles, tree limbs, and all move-able objects. Sidewalks should have at least five feet of clear space in all directions. Residents can help by pruning and removing broken and decaying branches and trees and not putting snow or ice anywhere that blocks sidewalks, roads, or fire hydrants.
In case of an emergency, it’s great to have easy access to fire hydrants, so residents can help by clearing snow from around fire hydrants where they live. “Adopt” a hydrant and keep the area around it clear to ensure firefighters have easy access when they need it.
Age Friendly Jackson Hole collects and places ski poles fat various Town intersection for residents to utilize on icy streets and sidewalks. To help with that process, reach out to Co-Chairs Becky Zaist or Jean Day through the Senior Center at: 307-733-7300.
The Town’s objective is to clear the main and auxiliary streets for the traveling public. It is not our role to clear private citizens’ driveways. Homeowners and/or tenants are responsible for clearing their own driveways. To minimize the problem, pile snow on the downstream side of your driveway when you shovel. Then, if the snowplow hits the pile, it will be moved onto the grass or sidewalk, not back into your driveway. Town Ordinance prohibits depositing snow in the street or public right of way.
Under ideal circumstances, we can predict fairly accurately when we will be plowing various sections of Town. But weather conditions change, and we may alter our snow-plowing strategy mid-operation to control drifting snow, ice, or other storm-specific problems. CLICK HERE to look at plowing maps that show what you can expect to be cleared within 24 hours of storms. We cannot give more specific estimates.
We wish we had enough snowplows and drivers to take care of every street right away, but our resources are limited so we have a set system for clearing the streets. Emergency routes and main arteries are prioritized first for snow plowing, the remainder of streets are plowed after that, then alleys, and then parking lots. Plows are not permitted to deviate from their assigned routes to keep snow removal operations as effective and efficient as possible. If plows got diverted each time special requests were made, the system would not work, and it would take a lot longer to get everything cleared.
If vehicles are parked on the street, plows may skip the street altogether. Sometimes when Town crews are plowing, it begins to snow again. If it’s a significant storm, it may seem like the street was not plowed. Even if there is a new layer of snow, our plows will continue on their established routes and return to plow again the following day.
Snow may inadvertently fall onto sidewalks as we plow from curb to curb to provide safe vehicular flow. Unfortunately, there are several locations in Town where this means plowed snow may cover sidewalks. Plows must maintain a certain speed to keep snow from sticking to plow blades. We do not want to block vision by storing snow on medians for any length of time.
Snowplows may be out-driving on stormless days for a number of reasons. First, every driver undergoes pre-season training, and they work on practicing their routes and sharpening their skills on days without snow. Second, plows may be scanning streets that need secondary clearing or snow that must be hauled away. Finally, plows may be out sanding streets. If you see a plow out with its blades up on a day without snow, it is likely spreading sand.
The Police Department coordinates all towing operations. If you find that your vehicle has been towed, contact the Police Department at 307-733-3932. You can also pay for tickets through the Town’s website at: jacksonwy.gov/586/Police.
Our telephone lines can get quite busy during snowstorms. We advise limiting travel or staying off the roads entirely, if possible. Our phone lines should be used primarily to alert us of specific issues related to snow removal. These issues can also be texted to 307-777-0733. If you still feel compelled to call, leave a message and we will do our best to return it by the end of the workday.
Text further questions to 307-777-0733.
Service animals are allowed on the START bus. Pets are not allowed.
Yes. Passenger are allowed to wear ski boots on the bus and carry skis.
Bikes are allowed to be placed on the bike racks on the outside of the bus. Bikes are not allowed within the town shuttles. Bikes are allowed within our Teton Village and commuter lines based on space, safety, and driver discretion.